TCPA rule: Three Calls Per Thirty Days or Obtain Consent

Three Calls Per Thirty Days or Obtain Consent

Previously, nonprofit and political organizations did not need prior consent to place a non-commercial, informational (i.e., not telemarketing) robocall to a residential landline telephone number. Under the new rules, robocallers who do not have prior consent are limited to three calls to a landline phone number in any 30-day consecutive period. The order limits the number of exempted calls to.

The echo19 system will automatically remove any records that have the potential to exceed the three dial limitation in the 30-day period.

Important things to note

• Redials are included in the number of allowed attempts. This means a number can only be attempted three (3) times regardless of the call disposition as every attempt is counted (busy, no answer, answering machine, problem number, route unavailable, etc.)
• This new feature is client specific. Client is the structural unit under which programs are created in the echo19 platform. Every time a new schedule is created, the system will check if the client has dialed any of the records in the past 30-days and will remove records which have the potential to overrun the three dial limitation from the schedule.
• The system also looks at the schedule redialing settings. If there is a record that will potentially exceed the three dial rule based on the user-selected redial settings for the schedule, the number will be scrubbed from the call list.
• This new regulation only applies to unconsented pre-recorded calls. If your organization has consent from the call recipient, then more than three (3) calls can be dialed within any consecutive 30-day period. Please contact us at support@echo19.com if this special case applies to any of your programs.

Please contact us at support@echo19.com if you have any question