Recording IVR Scripts

Click the Recordings tab on the program navigation bar to go to the Recordings page. Here you’ll see the different recordings required for the program.

If the program is a survey, you will notice that, apart from the individual questions of your survey, there are three required recordings: The Live Voice Message (or intro to the survey), the message to be played when there is an invalid digit pressed, and the End Message.

For surveys with randomized answer options, the recording requirement is slightly different as the prompts for digit pressing (Press 1 for…, Press 2 for…, etc) are recorded separately from the answer options.

The Recordings page offers two options to get audio into the system: either attach an existing audio file or record new audio files.

Option A
Upload an existing .mp3 or .wav audio file from your computer by choosing the 'Choose File' button for each of the messages. Once the sound file is uploaded, a sound player will appear where you can review the message.

Option B
Record your script via phone by calling into the system. Check the boxes of the messages you want to record, then click on Create Recording Instructions For Checked Items. You can select all the items by checking the 'Select All' box.

This will generate a set of instructions and a unique PIN number so you can call in to record your message (calling from landlines provides the best quality audio). To send these instructions by email to the person who will record the audio, click Send Instructions. Once the recording is done, refresh the page. You should now see a sound player that lets you preview the recorded message(s).

Please contact us at support@echo19.com if you have any questions.