Truth to Power

Updated on 05 Dec 2022
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Truth To Power

Introduction

Prompt your audience to record a message to support a bill, encourage action, or share awareness about an issue. Messages are collected for screening by your client through a simple ‘Approve’ or ‘Deny’ interface. ‘Approved’ messages will be transferred to the destination number at a customizable delivery rate. Now you can know exactly what’s being communicated in your next patch-through program.

Setting up a Truth to Power Program

Click on Inbound Programs on the main navigation bar, then select Truth to Power from the dropdown menu
Click on Create Campaign to start the process
Complete all the necessary fields. Here is a guide with detailed information about
each field. Note that only the files with an asterisk (*) are required
Save by clicking on the Create button at the end of the form

Field	Description
Name*	Use this field to name the program
Client*	Select the client for this program
Incoming Number*	This is the phone number where the voicemails will be recorded. If you are running an outbound program to collect messages, this would be the number to patch to. The system will automatically ask you to Acquire a New Number. This number will be provisioned to be used exclusively for this campaign. It has a cost of $2/month and it gets charged at the end of the month. Once your campaign is over you can release this number from the Manage Campaigns page by clicking on the Release link
Outgoing Number*	This is the the phone number where the voice messages are going to be delivered
Enable Deliveries*	Use this checkbox to activate or deactivate the program
Delivery Start Time (CT)*	This is the time when the client would like delivery of the messages to the Outgoing Number to begin. Generally, clients will deliver these recordings after office hours to maximize the chances of getting connected to an Answering Machine (e.g. 20:00h). Use Central Time
Delivery End Time (CT)*	This is the time when the client would like to stop delivering the voicemail recordings (e.g. 04:00h). Use Central Time
Messages To Leave Per Night*	Indicate here the the number of messages to be delivered during this time frame. This can be any number between 1 and 50
Number of No Answers Until We Stop Dialing For the Night	If there is no answer on the Outgoing Number, the system will halt delivery of messages after this number of attempts each night
Do Not Use Answering Machine Detection	Check this box if you don’t want the system to recognize an Answering Machine (AM) when the call is connected. If the box is checked the system will deliver messages, regardless of Human or Machine Answers
Pause Before Leaving A Message (Only needed if not using the answering machine detection)	If you chose not to detect the AM, you have the option to set the number of seconds the system should wait before delivering a message. Clients normally know which office they are calling, and they can make a test call to figure out how long their AM message is including the beep sound, and then set this field to this number of seconds to start delivering the message after the beep ends
Round Robin Numbers	Use these field if you want to deliver the messages to multiple Outgoing Numbers. The system will randomly distribute the messages among the numbers listed here. Use coma to separate the numbers
Human Answer Count Before We Stop Dialing For The Night	In order to deliver to Answering Machine systems, the system, by default, will terminate calls answered by a live human. If a human is detected, the system will pause delivery for the amount of time indicated in the Minute Delay Before Dialing After Detecting a Human Answer field, and them attempt delivery again. It will continue this process throughout the dialing period, or the number of attempts indicated by this value
Minute Delay Before Dialing After Detecting a Human Answer	If a Human voice is detected, message delivery will be put on hold for this amount of time until the next attempt is made
Recording	Upload the message that will be played when people dial or get patched-through to the Incoming Number. Sound files supported are .m4a and .mp3 files

Managing Campaigns

Truth to Power allows you to visualize and manage your campaigns from the Manage Campaigns page.
For each campaign you’ll be able to do the following:

Edit the Campaign. By clicking on the pencil located at the last column to the right,
you’ll be able to review and edit the Campaign settings.
Release Phone number: once your program is over, you can release the phone
number that was used as the Incoming Number. After the phone is released the $2
monthly fee will no longer be charged.
Manage Recordings: access the recordings collected for this Campaign.
Delivered Report: export a report containing the logs of the delivery attempts for
this campaign and all the recordings.
Transfer Recordings: transfer recordings between different Campaigns
These last three features will be explained in more detail below.

Manage Recordings

Truth to Power allows you to review the messages that have been collected through each campaign. The messages are classified into four different statuses/categories: Open, Approved, Denied or Delivered.
Open: message has been collected, but has not yet been reviewed.
Approved: message has been approved by a reviewers with access to this campaign.
Denied: message has been denied by a reviewer with access to this campaign. Delivered: message has been successfully delivered to the Outgoing Number
(destination number).
Through Manage Recordings you can view all the messages in each category.
To start reviewing the messages received, filter by Status = Open and the system will filter to all Open messages. Proceed to listen to each message using the player button and click on the Approve or Deny button according to your decision.
Delivered Report
To get a delivery report of the campaign click on this button. It will automatically generate a .zip file that contains two files:

A .csv report with detailed information about the delivery attempts
A folder with the recordings that we attempted to deliver

Transfer Recordings

With Truth to Power it is possible to transfer messages between campaigns. Let’s say you would like to copy all the Delivered messages from Campaign A to the Open messages on Campaign B, these are the steps to follow:

At Manage Campaigns locate the Origin campaign, this is the Campaign from
which you would like to copy messages from.
Click on Transfer Recordings. Here you will be able to set up the transfer. Select the proper answer to each field to reflect the transfer you would like to do. In our example we wanted to copy all the Approved messages from Campaign A to the Open messages on Campaign B. For this case:
Origin Campaign = Campaign A Destination Campaign = Campaign B Status to Copy From Origin = Approved Target Status = Open
Click on Preview. This will give you the number of recordings that that will be transferred. Use this number to verify if this is the transfer that you intend to do.
If the preview shows the correct number of recordings to be copied, click on Transfer X Messages.
The system will show a confirmation message

Please note that there is a transfer fee that will be charged each time you do a transfer. The fee will be charged to your echo19 account when the transfer is completed.

Please contact us at support@echo19.com if you have any question

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