Viewing and Understanding IVR call Results

Once a call schedule completes, you can view and export results by selecting Results from the Completed button on the Dashboard.

You can also access your programs through the left hand side menu, under the Outbound Program section. Click on View Programs and select the status of the program you are looking for, in this case Completed schedules.

From there, you can view an overview of the call dispositions and a count of the answers received for each question. Use the buttons on the right to export the data file by selecting Export Results to CSV or Download PDF reports.

Please note that there is a checkbox besides each connection result. These checkboxes allow you to generate new lists using the call results and generate hybrid calling lists. For example, if you wish to send a follow-up call to all the people who answered the phone, you could check the box for Live Person and then click on the Create List From Selection button located at the right hand side menu. The system will automatically create a new list with those records. This new list will be added to the available lists for this client and you will be able to create a new program to contact this specific group.

Please contact us at support@echo19.com if you have any questions